How to Grow your business: 7 tips for you
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New business owners have numerous goals when they're
starting out, including rapid growth and recognition for their fledgling
venture. But overnight success isn't often the standard: There's no specific
"special sauce" to add to the recipe for instant results, and nothing
is guaranteed.
However, there are ways to reach growth milestones that can
catapult a business to success. We asked small business leaders to share their
tips for accelerating growth.
Hire the right people
Before you can even think about your company's growth
trajectory, you need to ensure that you have a solid staff that can help you
achieve it.
"With a small business looking to grow, it's important
to have the right players at the table," said April Davis, founder of
online dating service Cupid's Cronies. "They need to be people who aren't
afraid to roll up their sleeves. The words 'That's not my job,' do not exist in
their vocabulary. They have to be dedicated to the mission."
"Hiring the absolute best people you can is a surefire
way to ensure fast growth," added Christian Lanng, CEO and chairman of
business software provider Tradeshift. "It's all about having the right
team."
Focus on established revenue sources
Rather than trying to acquire new customers, direct your
attention to the core customers you already have, said Bill Reilly, a
Wisconsin-based auto repair entrepreneur. You can do this by implementing a
referral or customer loyalty program, or trying out marketing strategies based
on previous purchase behaviors to encourage repeat business, he said.
This focus on your established market is especially
important if you're trying to get funding.
"In the past, we would highlight our business goal to
become a franchise, which didn't resonate with banks," Reilly said.
"We learned to emphasize that there is a large market for what we do. This
would pique a banker's interest because he or she cares about the return on
investment more than your business aspirations."
Reduce your risks
Risk is an inevitable part of starting and growing a
business. It's impossible to control everything, but there are plenty of ways
to limit internal and external threats to your company and its growth. One
important resource to help you accomplish this is your business insurance
provider.
"Small businesses need to manage their growth to avert
disruptions that can bring business to a grinding halt," said Mike
DeHetre, vice president of product development at Travelers. For example,
"the theft of employee data, customer records and product designs can
destroy a small business, generating significant costs and eroding customer
confidence and loyalty," he said. "Not every business owner's policy
covers data breaches or other cyber losses.
Small businesses should be prepared
by seeking insurance products that help them recover, including those that
cover the cost of remediation and lawsuits."
As small businesses grow, they may add space or equipment,
create new products or services, or increase their operating and distribution
footprint, so DeHetre advised periodically reviewing your policy to ensure you
have the right coverage.
"It's easy to forget this step amid rapid expansion,
but you don't want to find out that you've outgrown your coverage just when you
need it the most," DeHetre said.
Be adaptable
One trait that successful startups often have in common is
the ability to switch directions quickly in response to changes in the market.
Lanng noted that an agile approach to development, both in terms of your
product and your company, will help you grow more quickly.
"By allowing yourself to adapt and change quickly,
you're able to test different approaches to business and find out what works
best," Lanng told Business News Daily. "It allows you to fail, pick
yourself back up and keep going."
Chris Cornell, founder and CEO of Manhead Merchandise, said
his company has found adaptability to be key in expanding its client base
beyond the music industry.
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"Look to current pop culture trends for an opportunity
to become part of the movement, when it makes sense," Cornell said.
"In an era of internet-fame, we looked to expand our horizons beyond the
music industry.
We partnered with 'The King of Pop Culture' and insta-famous
pup, Doug the Pug to release his new gear. Recognizing the reach and popularity
of Doug, we were able to take his merchandise to the next level, extending our
business model beyond bands."
Focus on your customer experience
Customers' perceptions of your business can really make or
break a business. Deliver quality experiences and products, and they'll quickly
sing your praises on social media; mess it up, and they'll tell the world even
faster.
Fast growth depends on making your current and potential customers
happy with their experience, DeHetre said.
"Compared with large companies, small businesses are
nimble, and often better able to see, anticipate and respond to their
customers' needs," DeHetre said. "The most successful small
businesses exploit this advantage, by bringing new and innovative products and
services to market more quickly and developing and nurturing long-term customer
relationships."
Dennis Tanjeloff, president and CEO of Astro Gallery of
Gems, agreed. He said listening to your customers and giving them what they
want is of utmost importance.
"Diversify your offerings so you can best cater to the
customers' changing tastes," Tanjeloff said. "Remember, you are here
to serve the customer — it's why you are open for business."
Cornell noted that engaging with your audience is crucial,
but personalizing the experience can boost and strengthen that relationship.
"At Manhead, we come up with unique creative designs,
customized storefronts and pop-up shops personalized for each band [we work
with] to help them engage with fans in a new way," Cornell said.
Invest in yourself
In the early stages
of your business, you'll likely see a very lean profit margin (or no profit at
all), so any money you do make should go directly toward helping you grow.
"A startup's ability to invest in itself [helps]
accelerate growth," Lanng said. "In those early years, it's critical
to make sure that you're redirecting any revenues back into the company. It's
vital to invest early and heavily in order to grow quickly."
Always think ahead
While agility is an important quality for a startup, you
can't fly by the seat of your pants when you're running a business. Planning
your next step, even if that means anticipating all possible scenarios, is the
best way to stay grounded and secure as your business evolves.
"Set the foundation in place, water it and watch it
grow," Davis said. "If you do the foundational work, when you
experience growth, it won't be that difficult to adjust, since the hard part is
already done."
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